Refund Policy

Last updated: November 7, 2026

You may request an eligible change-of-mind return within 30 days of delivery. This voluntary policy is additional to mandatory consumer protections.

Eligibility

For a voluntary return, keep the item unused, unwashed and in its original condition with included parts and attached tags, where applicable. Keep the original packaging when possible to protect the item in transit. These conditions do not limit statutory inspection, withdrawal or remedies for faulty or incorrect goods. Any lawful exception involving opened hygiene-sealed products applies only if the relevant conditions were disclosed before purchase.

Request a return

Email support@soremina.com with your order number and the item you wish to return. We will provide return instructions and the correct return destination. Please do not send a parcel to the business address below or to an address on the original parcel without checking with us. Keep proof of posting and tracking. A statutory right to withdraw does not require our approval.

Return postage

For a change of mind, the customer pays direct return postage unless a free return was expressly offered or the law requires otherwise. There is no restocking fee under this voluntary policy. For faulty, damaged, wrong or materially misdescribed goods, we cover necessary return costs where a return is required and provide the applicable remedy. Contact us so we can arrange the return.

Refunds

We normally refund the original payment method. We aim to issue an eligible refund within 7 business days of receiving the return or, where required, receiving proof that it was sent back. Any earlier statutory deadline applies. Your payment provider may need additional time to show the credit. Where required by law, the refund includes standard outbound shipping. We do not retroactively deduct a shipping fee from a qualifying free-shipping return.

Exchanges and cancellation

Contact us to ask about an exchange or cancellation. Exchanges depend on availability and are optional when a refund is due. If the item has already been dispatched, follow the applicable return or withdrawal process.

Mandatory rights

This policy does not reduce your rights under applicable law. Where EU or UK distance-selling withdrawal rules apply, eligible purchases generally have a 14-day withdrawal period after delivery, subject to legal exceptions.

Contact

Soremina
Operated by QISHENG ASIA COMMERCE LIMITED
ROOM H18, 4/F, CENTURY INDUSTRIAL CENTRE, 33-35 AU PUI WAN STREET, FOTAN, SHA TIN, HONG KONG
Email: support@soremina.com